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OSP Licence for Call Center & BPO in India


Ozg Risk Advisory Services

Ozg Center | Delhi | Mumbai

Phone # 09811415831-37-61-72-84-92-94 

Website: riskadvisory.in 

Email: risk.advisory@ozg.co.in

 

As per New Telecom Policy (NTP) 1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc will be allowed to operate by using infrastructure provided by various access providers for non-telecom services. The Telecom Commission in May 1999, accorded in principle approval for registration of Call Centers, both International and Domestic, in the country under the above category.  Later, services like Network Operation Centers and Vehicle Tracking Systems, were also added to this category. As per the Terms and Conditions formulated by the Telecom Commission in February 2000, these  application Service Providers could take telecom resources from authorized Telecom Service Providers only and may not infringe upon the jurisdiction of other authorized Telecom Service Providers and they will not provide switched telephony. The Department of Telecommunication (DOT) will charge a processing fee of Rs.1000/- per case.   
   
     Thirteen Vigilance Telecom Monitoring (VTM) Cells are functioning in different parts of the country.  The responsibilities of these cells include Vigilance and Technical Monitoring of all telecom Service Providers. 

     The Access Service Providers must ensure that the customers have valid registration papers from the OSP Cell of  DoT before providing them with the telecom resources. Action will be taken against Access Service providers who do not adhere to the above requirement.
   
Types of OSP Registration:
  • International Call Centers
  • Domestic Call Centers
  • Standalone Domestic Call Centre
  • Sharing of common infrastructure
  • Network Operation Center
  • Tele-banking
  • Tele-medicine
  • Tele-trading
  • Tele-education
  • e-Commerce
  • Vehicle Tracking System
  • Long Range Alarm System
  • Bill Payment Terminal

Ozg Registration, Approval & Licensing

Ozg Center | Delhi | Mumbai | India

Phone # 09811415831-37-61-72-84-92-94 

Website: license.ozg.in 

Email: license.consultant@ozg.co.in



 Application Formats for OSP Category
 


Form - 1 I
APPLICATION FOR
REGISTRATION OF INTERNATIONAL CALL CENTER
Or
Addition of seats to the existing International Call Centre by adding another location
A. APPLICANT PROFILE
1. Name of Applicant Company
 Registered Office  Address:


Telephone:
Fax:
E-mail::





Website:

2. Corporate Office  Address:

Telephone:
Fax:
E-mail





Website:

3. Name of Authorized Signatory                                                  and Contact Person :
3(a).                        Full address for                               Communication:
Telephone nos.
Fax
Email





4. Present activities of the company/ group company











5.Addresses of all the existing OSP centers
Note: Please attach copy of the registration letter issued by DoT for existing Call Centre.
i.


Nature of OSP Centre:  Domestic/  Stand alone Domestic/ International

Registration No & date of Registration

Date of start of Service

No. of Agents/ Seats as on date

Bandwidth

Name of Clients

ii.


Nature of OSP Centre:  Domestic/  Stand alone Domestic/ International

Registration No & date of Registration

Date of start of Service

No. of Agents/ Seats as on date

Bandwidth

Name of Clients

iii.


Nature of OSP Centre:  Domestic/  Stand alone Domestic/ International

Registration No & date of Registration

Date of start of Service

No. of Agents/ Seats as on date

Bandwidth

Name of Clients

(If there are more OSP Centres, please attach extra sheets)

6.Total number of persons employed by the company in  their OSP centres



7. Combined Turnover of OSP centres of the company during last 3 financial years
Year
Turnover (Rs. In Crore)







B. PRESENT PROPOSAL (Please submit separate sheet for each call center)

1. Address of the location of Proposed International Call Centre

2. No. of seats


3. Client's Details
(Name, address, & nature of business)



4 Type of activities being outsourced to the company by the client.




5. Bandwidth connectivity details from the proposed Call Center to the POPs at the Foreign end locations.
(Point of presence (POPs) are the client locations at the foreign end where the telecom traffic of the client is collected for bringing to the Indian end (OSP centre) on the telecom bandwidth taken from the authorised service provider.)
( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY)

Proposed International call centre address details
(Indian end address)
Same as B1 above
END A

Address of the  foreign end PoP




END B

Existing bandwidth, if any



X

New Bandwidth connectivity/ additional connectivity requested

        Y

Total Bandwidth (from Authorised Service Provider)

 X+Y
i




























6. Whether the proposed Call Center will have Data connectivity to any data centre of the client? If yes, give connectivity details, addresses etc
( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY)


Proposed International call centre address details
(Indian end address)
Same as B1 above
END A
Address of data centre location of the client where the connectivity is required




END B
Existing bandwidth, if any




X
New Bandwidth connectivity/ additional connectivity requested


        Y
Total Bandwidth (from Authorised Service Provider)




X+Y
i

















7. Whether the proposed Call Center will be inter-connected to any other International Call Center/Hot Site of the company/group company? If yes, give connectivity details, addresses etc.
 ( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY)


Proposed International call centre address details

END A
Connectivity requested to the other International call centre/hot site of the company/ group company (Address of the location)
END B
Existing bandwidth, if any


X
New Bandwidth connectivity/ additional connectivity requested
        Y
Total Bandwidth (from Authorised Service Provider)


X+Y
i



















(Please furnish Registration No. also in case of Existing call centre at End B. If the call centre is proposed to be connected with it's group company, Pl submit proof that the companies are group companies)

8. Whether the proposed Call Center will have Internet connectivity? If yes, give connectivity details
Note In case Internet  Telephony on VOI Protocol is required , the company is required to give the following undertakings:
 (i) The company shall take  internet  connection from the authorised service provider only and it will use internet telephony only to the extent it is permitted by the ISP or authorised service provider as detailed in clause 1.14 of the licence agreement of "Internet with telephony" available on website i.e. www.dot.gov.in.
(ii) The company shall not use in -bound calling facility. 
( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY)

Proposed International call centre address details

END A
Internet Service Provider Details




Existing bandwidth, if any


X
New Bandwidth connectivity/ additional connectivity requested
        Y
Total Bandwidth (from Authorised Service Provider)


X+Y
i













9. Whether this Call Center will share common infrastructure with domestic call centers of the same company at the same location? Yes / No
(If Yes, a separate application to be submitted in the prescribed format. If no, please submit a declaration that the International & Domestic call centres at the same location, if any, shall not share common infrastructure and there shall be no interconnection.)



10.  Processing fee details *  Rs. 1000/- per call centre  registration
Demand Draft No. and date
(valid for six months) 

Amount


Name of Bank on which drawn

Name and address of the applicant must be mentioned on the reverse of the Demand Draft.

*w.e.f.  01.06.2008 the Demand Draft should be drawn in favour of the Communication Accounts Officer, o/o CCA ........................ (as in Annexure A)

NOTE:
-Applicant must ensure that no column in the application is left blank. Please mention 'Not applicable' or 'Nil' if so.
- Please tick either 'YES' or 'NO' in the appropriate column.
- Applications with incomplete / unclear proposal may be rejected without any notice.
C. DOCUMENTS TO BE ENCLOSED
1.             Following documents duly verified and certified by the company secretary/ statutory auditors of the company with name, designation and seal.
Please tick 'Yes' or 'No'.
Memorandum & Articles of Association
Yes
No
Certificate of Incorporation issued by Registrar of Companies
Yes
No
Authorisation to the Authorized Signatory
(i)       Resolution of The Board of Directors
And
(j)       Power of Attorney duly notorised on stamp paper in favour of authorised signatory
Yes


Yes
No


No
List of Present Directors of the company with Name, Address and signatures of the Directors
Yes
No
Present Company Secretary details as communicated to the Registrar of Companies. (Form – 32)
Yes
No
Present share-holding pattern of the Company
Yes
No
2.
Processing Fees(DD of Rs. 1000/- for each call center)
Yes
No
Network Diagram duly signed by the authorised signatory.
(Diagram is required just to clarify the network connectivity as given in the application and in no case it shall be treated as an approval for setting up the network)
Yes
No
In case any of the above certificates is not enclosed, please give reasons
D. DECLARATION
1.             I/We hereby certify that I/We have carefully read the guidelines/terms and conditions, for the registration under Other Service Provider category and I/We undertake to comply with the terms and conditions therein. ( Terms and Conditions of Other Service Provider category are available at www.dot.gov.in/osp/osp.html)
2.             I/We understand that this application if found incomplete in any respect and/or if found with conditional compliance shall be summarily rejected.
3.             I/We understand that all matters relating to the application will be subject to jurisdiction of courts in Delhi / New Delhi only.
4.             I/We understand that processing fee is non-refundable irrespective of whether or not the proposal is registered.
5.             I/We understand that if at any time any averments made or information furnished for obtaining the registration is found incorrect then my application and the registration if granted thereto on the basis of such application shall deemed to be cancelled.

Date                                                                                                                                        Signature and name of the
Place                                                                                                                                       Authorised Signatory with
Company's seal

Note:      The completed application form may be submitted to the concerned:
DDG/Head of VTM Cell........................(Name and address as given in Annexure A)

Ozg Registration, Approval & Licensing

Ozg Center | Delhi | Mumbai | India

Phone # 09811415831-37-61-72-84-92-94 

Website: license.ozg.in 

Email: license.consultant@ozg.co.in



Annexure A

 

Designated Authority: DDG/Head of  VTM,..................................
                                                                      (Name of the VTM Cell )

DD to be drawn in favour of CAO o/o CCA (.......)

Sl.No.
VTM Cell
Address
Circle/ Jurisdiction
CCA
(i)
(ii)
(iii)
(iv)
(v)
1
Ahmedabad
1st  Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001
Ahmedabad
Gujrat
Gujarat
2
Andaman & Nicobar
DTO Building, 1st Floor, Bengali Club Road, Near Head Post Office, Port Blair, A&N - 744101
Andaman & Nicobar
Andaman and Nicobar
3
Andhra Pradesh
D-11,Telcom Officer's Complex,
Tikkel Road, Mogalrajpuram, Vijayawada - 520 010 (AP)
Andhra Pradesh excluding Hyderabad
Andhra Pradesh
4
Assam
Guwahati    (361) 5th Floor,
O/o CGMT, BSNL, Assam,
Pan Bazar, Guwahati, Pin-381001
Assam
Assam
5
Bangalore
II Floor, Aminity Block, Palace Road,
Bangalore-560001Bangalore   
Bangalore
Karnataka
6
Bihar
7th Floor, Telephone Bhawan, R Block, Patna - 800001 
Bihar
Bihar
7
Chennai
3rd Floor, Kellys Telephone Exchange, 22 Kellys Road,
Chennai-10
Chennai Metro and Pondicherry
Tamil Nadu
8
Chhattisgarh
Room No. 108, Door Sanchar Bhawan, GE Road, Raipur - 492001 
Chhattisgarh
Chhattisgarh
9
Delhi
5/6th Floor, MTNL Telephone Exchange Building,
Nehru Place, New Delhi – 19
Delhi including Ghaziabad, Noida, Faridabad, Gurgaon


Delhi
10
Gujarat
1st Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001
Gujarat excluding Ahmedabad

Gujarat
11
Haryana
R.No.302, 3rd Floor, CGMT BSNL Haryana Office Building, 107, The MALL, Ambala – 133001.
Haryana
Haryana
12
Himachal Pradesh
Hari Niwas, Khalini, Simla, HP-171002 
Himachal Pradesh
Himachal Pradesh
13
Hyderabad
#104, TEC  COMPLEX, Cherlapally,
Hyderabad-51 
Hyderabad.
Andhra Pradesh
14
Jaipur
TE Bldg, Sect-5, Vidyadhar Nagar, Sikar Road, Jaipur-23, 
Jaipur
Rajasthan
15
Jammu &  Kashmir
4th Floor, Technical Block, Telephone Exchange Building, Trikuta Nagar, Rail Head Complex, Jammu
Jammu & Kashmir
Jammu & Kashmir
16
Jharkhand
Room # B-202, ARTTC, BSNL,
(Near
Jumar River),
Hazaribagh Road, Ranchi - 835217    
Jharkhand
Jharkhand
17
Karnataka
2nd Floor, Aminity Block, Palace Road, Bangalore-560001
Karnataka excluding Bangalore
Karnataka
18
Kerala
O/o the DDG(VTM), Kerala, DoT, Near Fire Station, Gandhi Nagar, Ernakulam 682020
Kerala and Lakhadweep
Kerala
19
Kolkata
4th Floor, 3A, Chowringhee Place
Kolkata 700 013
Kolkata Metro
Kolkata
20
Lucknow
5/464-465, Viram Khand-5, Gomti Nagar, Lucknow 
Lucknow
UP(East)
21
Madhya Pradesh
Doordarshan Bhawan, Room No.222, II Floor, Hoshangabad Road,
Bhopal-462015
Madhya Pradesh
Madhya Pradesh
22
Maharashtra
1st Floor Khamla Telephone Exch. Khamla Nagpur-440025
Maharashtra excluding Pune  and Mumbai
Maharashtra
23
Mumbai
4th Floor, Versova Tele Exchange Bldg, S V Road, MHADA, SVP Nagar, Andheri (W), Mumbai 400 053.
Mumbai Metro
Maharashtra
24
North East-I
III Floor, CTO Building, Shillong-793001     
North East-I (Tripura, Meghalaya, Mizoram )
North East-I
25
North East-II
Behind OCB-Telephone Exchange Building, Dimapur - 797112 
North East-II (Arunachal Pradesh, Manipur, Nagaland )
North East-II
26
Orissa
7th Floor, IDCO Tower, Bhubaneswar-22, Orissa 
Orissa
Orissa
27
Pune
281/B, II Floor, Technical Wing, Telephone Bhawan, Baji Rao Road, Pune-411002, 
Pune
Maharashtra
28
Punjab
1st Floor , Telephone Exchange Building, Sector-70, Mohali, Chandigarh-160071 
Punjab including Chandigarh
Punjab
29
Rajasthan
TE Bldg, Sect-5, Vidyadhar Nagar,
Sikar Road, Jaipur - 23 
Rajasthan excluding Jaipur
Rajasthan
30
Tamilnadu
5th floor, LIC Building, No.1544, Trichy Road, Coimbatore- 641 018 
Tamilnadu excluding Chennai and Pondichery
Tamil Nadu
31
Uttar Pradesh (East)
5/464-465,Viram Khand-5,Gomti Nagar, Lucknow 
UP(East) excluding Lucknow
UP(East)
32
Uttar Pradesh (West)
1st Floor Brahmpuri Tele. Exch. Meerut (U.P.)- 250002  
UP (W) excluding Uttaranchal
UP (West)
33
Uttarakhand
1st floor, BSNL Telephone Exchange, 197 Rajpur Road, Dehradun , Uttarakhand 
Uttarakhand
Uttarakhand
34
West Bengal
82,Bullygunj Place,II Floor, Near Convergence Hall, Kolkata-700019 
West Bengal
West Bengal


Ozg Registration, Approval & Licensing

Ozg Center | Delhi | Mumbai | India

Phone # 09811415831-37-61-72-84-92-94 

Website: license.ozg.in 

Email: license.consultant@ozg.co.in